About UsDelivery InfoContact Us +44 1902 238474
0
No products in cart.
0


Privacy Policy

Welcome to C.A Floral Designs!

C.A Floral Designs is owned and operated by The Flower Shops Network Ltd.

C.A Floral Designs values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. In this privacy policy, the words "website" refer to the C.A Floral Designs website, "we", "us", "our" and "C.A Floral Designs" refer to C.A Floral Designs and "user", “customer”, "you" and “your" refer to you, the user and customer of C.A Floral Designs.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international laws and regulations and specifically with the Data Protection Act 2018 (UK regulations) and the GDPR (General Data Protection Regulation - European regulations).

 

1. GENERAL INFORMATION

The personal data of the users that are collected and processed through the website:

Will be under responsibility and in charge of:

  • The Flower Shops Network Ltd.
  • Email: contact@flowershopsnetwork.co.uk

(Hereinafter referred to as The Flower Shops Network”).

 

2. TYPES OF INFORMATION GATHERED

The information we collect from our users and customers helps us to provide our products effectively and to personalise and continually improve the user experience on the website. These are the types of information we collect:

Information You Give Us. You provide information when you search, read and view content, purchase products, subscribe to our newsletter and/or communicate with us through our contact information. As a result of those actions, you might supply us with the following information:

  • First and last name
  • Email address
  • Phone number 
  • Address (shipping purposes)
  • Payment Information
  • Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.

The Flower Shops Network will not collect any personally identifiable information about you, unless you provide it.

Information Collected Automatically: By accessing and using the website you automatically provide us with the following information:

  • The device and usage information you use to access the website
  • Your IP address 
  • Browser and device characteristics
  • Operating system
  • Referring URLs

If you access the website through a mobile phone, we will collect the following information:

  • Mobile device ID 
  • Model and manufacturer 
  • Operating system 
  • Version information 
  • IP address

Payment Information: Your payment data will be processed by the payment processors available on this website (Stripe), which will process and store your data securely and for the sole purpose of processing the purchase of products. The Flower Shops Network reserves the right to contract any payment platform available on the market, which processes your data for the sole purpose of processing the purchase of products.

View Stripe's privacy policy here:

GOOGLE Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyse certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and improve our service.

Please consult Google's privacy policy here:

  • https://policies.google.com/privacy

Facebook Pixel: Our website uses the Facebook Pixel. Through the Facebook Pixel we can collect user information for different purposes. We use the Facebook Pixel for the following purposes:

  • Collect statistics about our website (for example, the number of users who visited a page).
  • Collect information about how you interact with our website (for example, whether you opened or followed links contained in them).
  • Personalise online services and marketing communications.
  • Tailor advertisements to users and optimise advertising campaigns.

The information collected through the Facebook Pixel will be collected and stored by Facebook and will be treated in accordance with its privacy policy. The information we collect through the Facebook Pixel does not personally identify the user and will never be used for purposes other than those contained in this privacy policy and Facebook's privacy policy. 

Please consult Facebook's privacy policy here:

Social Media: On our website you will find links and functions linked to different social networks, in which you can share your information.

It is advisable to consult the privacy policy and data protection of each social network used on our website.

 

3. HOW LONG WE KEEP YOUR DATA

Personal data provided by users and customers through the website will be kept for the time necessary to deliver the products and/or until the user decides to close the user account or until the user unsubscribes from our newsletter. The Flower Shops Network may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, The Flower Shops Network may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

 

4. HOW WE USE YOUR INFORMATION. 

In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and products. We use personal information collected through our website as described below:

  • Identify you as a user in our system.
  • Process payments.
  • Deliver the products.
  • Manage returns and refunds.
  • Improve our products, website, and how we operate our business.
  • Understand and enhance your experience using our website and products.
  • Respond to your comments or questions through our support team.
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
  • Communicate with you about upcoming events, offers and news about products and services offered by The Flower Shops Network and our selected partners.
  • Marketing purposes of The Flower Shops Network
  • Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
  • Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

 

5. HOW DO YOU GET MY CONSENT?

By using the website, placing an order, subscribing to our newsletter, contacting us through our contact information and providing personal information to us to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page. You can withdraw your consent by sending us your request via the contact information or the contact page.

 

6. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorised by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

Third-Party Service Providers. We use the services of third parties to perform certain functions on our behalf and through our website and services. Examples include processing payments (Stripe), building and hosting the website, delivering products, sending emails, sending SMS messages, analysing data (Google Analytics), creation and management of ads (Google AdWords and ClickCease), providing marketing assistance, and delivering search results and links.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. 

Email Marketing: We use the information provided by users to conduct marketing campaigns and send relevant information to our users and subscribers. By registering as users and subscribing to our newsletter, the user authorises us to use their information for email marketing. We will use third party services to perform email marketing, so we may share certain information with some of these third parties for the sole and exclusive purpose of sending emails through email marketing and in accordance with our privacy policy. 

SMS text messages. We use SMS text messaging, to send different types of messages such as notifications about your order or special content such as offers on our products. By placing an order and opting to receive our SMS messages, you agree to these terms and conditions.

By entering your phone number on the checkout form and subscribing through our subscription form, you consent to our sending you SMS text notifications (order notifications, including abandoned cart reminders) and offers for our products. Please note that your consent to opt-in or opt-out of receiving these messages is not a condition of any purchase on our website. Your phone number, name and purchase information will be shared with the SMS marketing platform we use. This data will be used to send you targeted marketing messages and notifications. When sending text messages, your phone number will be shared with our applicable text messaging carrier for the purpose of fulfilling the sending and delivery of messages.

If you wish to unsubscribe from receiving marketing text messages and notifications, please reply with STOP to any SMS message sent by us. You understand and agree that alternative methods of unsubscribing, such as the use of alternative words or requests, will not be considered a reasonable means of unsubscribing. Message and data usage fees may apply.

If you have any questions, you may contact us for more information.

Business Transfers. In the event that The Flower Shops Network creates, merges with, or is acquired by another entity, your information will most likely be transferred. The Flower Shops Network will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of The Flower Shops Network and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of The Flower Shops Network, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Anonymous Information. The Flower Shops Networkuses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.

 

7. PROTECTING YOUR INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry standard SSL connections to help protect such information from interception. We restrict authorised access to your personal information to those persons who have a legitimate purpose to know that information and to those persons you have authorised to have access to that information. The Flower Shops Network follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once The Flower Shops Network receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while The Flower Shops Network strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

8. RIGHTS 

Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

  • Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
  • Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.
  • Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
  • Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
  • Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
  • Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
  • Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or owners of the personal information they provide through the website may exercise these rights over their personal information at any time and without any limitation by sending us their request through our contact information.

 

9. CHILDREN’S ONLINE PRIVACY PROTECTION 

We are in compliance with the requirements of the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), regarding the protection of the personal data of minors. Although the website and products are available to all ages, we do not collect any information from children under the age of 13 without the respective permission of their parents or legal guardians. If you become aware that a child under the age of 13 has provided us with personal information without the permission of a parent or legal guardian, please contact us. If we become aware that a minor has provided us with personal information without parental or legal guardian permission, we will take steps to delete that information, terminate that person's account, and restrict access to that person's account.

 

10. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information The Flower Shops Network collects from you. If you disclose your information to others, whether other users or suppliers on The Flower Shops Network, different rules may apply to their use or disclosure of the information you disclose to them. The Flower Shops Network does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. The Flower Shops Network is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. The Flower Shops Network encourages you to ask questions before you disclose your personal information to others.

 

11. CONTACT US 

If you have questions or concerns about these privacy policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

The Flower Shops Network Ltd. - The Flower Shops Network.

Email: contact@flowershopsnetwork.co.uk